Front desk clerkFront desk clerk

<p>Processes all guest check-ins and check outs. </p> <p>Processes all payment types such as room charges,  debit, or credit. </p> <p>Answers, records, and processes all guest calls, messages, requests, questions, or concerns. <br></p> <p>Coordinates with Housekeeping to track readiness of rooms for check-in. </p> <p>Supplies guests with directions and information regarding property and local areas of interest. </p> <p>Runs daily reports, identify any special requests, and check reports for accuracy.</p> <p>Takes and make reservations. <br></p> <p>Learns and applies hotel policies in regards of procedures, safety, property management systems etc.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. </p> <p>Follow all company policies and procedures; </p> <p>Ensure uniform and personal appearance are clean and professional;</p> <p>Maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. </p> <p>Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. </p>